Return, Refund & Cancellation Policy

1. Overview

This policy is published in accordance with the Consumer Protection (E-Commerce) Rules, 2020, which require us to clearly disclose our cancellation, return, and refund terms. It applies to all orders placed on rvprimecare.in and works alongside our Terms & Conditions, Shipping Policy, and Warranty Policy.

Because our products are large, freight-shipped furniture items rather than small parcels, our return terms are structured a little differently depending on why you're returning something — please see the relevant section below.

2. Cancelling Before Dispatch

You may cancel your order for any reason, free of charge, at any time before it has been dispatched from our facility. To cancel, contact us at rv.interiors01@gmail.com or +91-8851579243 with your order number. If payment was already made online or via bank transfer, we will initiate a full refund to your original payment method (see Section 9 for timelines). If your order was placed via Cash on Delivery, no payment has been collected yet, so the cancellation completes immediately with nothing further owed.

3. Cancelling After Dispatch

Once an order has been handed over to our logistics partner, it generally cannot be cancelled mid-transit, as freight for bulky furniture cannot easily be recalled. If you no longer want the item once it's out for delivery:

• You may refuse delivery at the doorstep, in which case the item will be returned to us; or
• You may accept delivery and then request a return under Section 5 (Change-of-Mind Returns).

Where an order is refused or returned after dispatch for reasons other than damage or defect, the actual outbound freight cost already incurred by us may be deducted from your refund.

4. Damaged, Defective or Wrong Items

If your item arrives damaged in transit, has a manufacturing defect, or is not what you ordered, you are eligible for a free replacement or a full refund, at your preference. Please report this within 48 hours of delivery to rv.interiors01@gmail.com or +91-8851579243, along with your order number, clear photographs of the product and its packaging, and a short description of the issue. See Section 10 — return shipping is on us in these cases.

5. Change-of-Mind Returns

If you simply change your mind, you may request a return within 7 days of delivery, provided that:

• The product is unused, unassembled, and undamaged;
• It is returned in its original packaging, with all parts, accessories, and documentation; and
• It has not been custom-made or ordered in a non-standard colour/upholstery on request.

Change-of-mind returns are subject to inspection on receipt (Section 8), and the reverse freight cost is borne by you (Section 10). A reasonable restocking fee may apply to cover repackaging and handling; we will confirm the exact amount to you before your return is finalised.

6. Not Eligible for Return

• Products that have been used, assembled, installed, or show signs of wear
• Custom or made-to-order items (for example, a non-standard upholstery colour requested specifically for your salon)
• Products returned without original packaging or with missing parts/accessories
• Damage caused by misuse, accident, or unauthorised repair after delivery
• Requests made after the applicable window in Sections 4 or 5 has passed

7. How to Request a Return or Cancellation

Email us at rv.interiors01@gmail.com or message/call us at +91-8851579243 with:

• Your order number and the date of delivery;
• The reason for return or cancellation; and
• For damage/defect claims, clear photographs of the product and packaging.

We will confirm receipt of your request within 1–2 business days and guide you through the next steps, including arranging pickup where applicable.

8. Inspection Process

Once a returned item reaches our facility, our team inspects it to confirm the condition matches what was reported (for damage/defect claims) or that the return conditions in Section 5 have been met (for change-of-mind returns). We aim to complete this inspection within 2–3 business days of receiving the item, after which your refund or replacement is initiated.

9. Refunds – Method & Timeline

Once approved after inspection, refunds are typically processed within 7–10 business days. Depending on your bank or payment provider, it may take a few additional days for the amount to reflect in your account.

10. Who Pays Return Shipping

11. Replacement vs Refund

For damaged, defective, or incorrect items, you may choose either a free replacement of the same product or a full refund. If the same product is temporarily out of stock, we will let you know the expected timeline for a replacement, or offer a full refund instead, whichever you prefer.

12. GST Credit Note

As we are a GST-registered business (GSTIN 07FMVPK8038L1Z3), a corresponding GST credit note will be issued for every approved refund, adjusting the original tax invoice. This is particularly relevant for salon owners claiming input tax credit on their purchase.

13. Manufacturing Defects After This Window

If a genuine manufacturing defect appears after the 48-hour damage-reporting window in Section 4 but within the applicable coverage period, it is handled under our separate Warranty Policy rather than this return policy, since it deals with product longevity rather than a delivery issue.

14. Contact Us

For any return, refund, or cancellation query, reach out to us: