Shipping Policy
Salon furniture is bulky and needs careful handling in transit. This page explains where we deliver, how long it takes, and what to expect on delivery day.
Last Updated: 1 September 2026 | Applies to all orders placed on rvprimecare.in
1. Areas We Serve
We currently ship across India only. International shipping is not available at this time. Serviceability for your exact pin code is confirmed automatically at checkout based on our courier and freight partner network; in rare cases, certain remote or restricted pin codes may not be serviceable for bulky freight items, in which case you will be notified before your order is confirmed.
2. Order Processing Time
Every order goes through a quality check and careful packing before it leaves our facility in Rani Khera, Delhi. Please allow 1–3 business days for your order to be processed and handed over to our logistics partner, in addition to the transit time mentioned below. Orders placed on Sundays or public holidays begin processing the next business day.
3. Delivery Timelines
Estimated transit time (after processing) depends on your delivery location:
| Zone | Estimated Transit Time |
|---|---|
| Delhi & NCR | 3–5 business days |
| Rest of India | 7–12 business days |
4. Shipping Charges
Shipping charges are calculated based on your delivery zone and are shown clearly on the cart and checkout pages before you complete your order — there are no hidden charges added afterwards. Charges may vary for oversized or multi-item orders, or for locations that require additional freight handling.
5. Local Pickup
If you are based in or around Delhi, you can choose Local Pickup at checkout at no additional charge, and collect your order directly from our facility once it's ready. Please wait for our confirmation call or message before visiting, so we can ensure your order is packed and ready.
Pickup Address: Ground Floor, KH. No. 34/7, Extended Lal Village & Post Office, Jagram Park, Rani Khera, New Delhi – 110081
Contact before visiting: +91-8851579243
6. Packaging
Our furniture is wrapped and boxed with protective padding, corner guards, and outer packaging suited to withstand freight handling. Hydraulic bases and detachable parts may be packed separately within the same shipment for safety and are simple to reassemble on arrival.
7. Delivery of Bulky Furniture
Because our products are large and heavy, please note the following before your delivery date:
- Our logistics partner will typically call or message ahead to schedule a delivery window.
- Standard delivery is to your doorstep / ground floor of the delivery address. Carrying items up staircases or through tight spaces may require additional assistance on your end, or may be chargeable separately depending on the location and courier partner.
- Please ensure someone is available to receive and inspect the shipment at the scheduled time, as re-delivery attempts for bulky freight may involve additional charges.
8. Order Tracking
Once your order is dispatched, we will share tracking details via email, SMS, or WhatsApp on the number provided at checkout. You can also check your order status anytime by logging into My Account.
9. Failed or Missed Delivery
If delivery could not be completed because you were unavailable or the address/contact details provided were incorrect, our logistics partner will attempt to reach you to reschedule. Repeated failed delivery attempts, or an unreachable/incorrect address, may result in the order being returned to us, in which case re-shipping charges may apply for a second delivery attempt.
10. Inspecting Your Order
We strongly recommend inspecting the outer packaging and, where possible, the product itself at the time of delivery, before signing for or accepting the shipment. If you notice visible external damage to the packaging, you may note this with the delivery partner and are still welcome to accept the shipment — please just photograph the damaged packaging before opening it, which helps us process any claim faster.
11. Transit Damage or Shortage
If your product arrives damaged, defective, or with parts missing, please contact us within 48 hours of delivery at rv.interiors01@gmail.com or +91-8851579243 with your order number, photographs of the product and packaging, and a brief description of the issue. Our full process for resolving transit damage, along with replacement and refund timelines, is set out in our Return, Refund & Cancellation Policy.
12. Delays Beyond Our Control
Occasionally, deliveries may be delayed due to circumstances beyond our reasonable control, such as extreme weather, regional transport strikes, natural disasters, or government restrictions. We will keep you informed if such a delay affects your order, and appreciate your patience in these situations.
13. Bulk & Salon Fit-Out Orders
For bulk orders or full salon fit-outs involving multiple chairs, trolleys, and mirrors, delivery is often coordinated as a dedicated shipment with a scheduled installation-friendly delivery slot, rather than through standard freight timelines above. If you're setting up a new salon, please reach out to us directly to plan your delivery.
14. Contact Us
For any shipping-related questions, reach out to us:
RV Prime Care (a brand of RV-Interiors)
Ground Floor, KH. No. 34/7, Extended Lal Village & Post Office, Jagram Park, Rani Khera, New Delhi – 110081
Email: rv.interiors01@gmail.com | Phone: +91-8851579243
This Shipping Policy works alongside our Terms & Conditions and Return, Refund & Cancellation Policy. Delivery timelines and processing windows above are estimates for a growing furniture business and should be updated to match your actual courier/freight partner's confirmed timelines once finalised.