Warranty Policy

1. Warranty Period

RV Prime Care provides a 1 (one) year manufacturing warranty on all salon chairs, trolleys, tables, and mirrors purchased through rvprimecare.in, starting from the date your order is delivered to you. Your order confirmation and tax invoice serve as proof of purchase and warranty start date — no separate warranty registration is required.

2. Coverage at a Glance

3. What's Covered

This warranty covers genuine manufacturing defects in materials or workmanship that appear during normal, professional salon use, including:

• Failure of the hydraulic pump base to hold or adjust height correctly
• Structural defects in the chair frame, base, or welded joints
• Malfunction of the reclining backrest or adjustable headrest mechanism
• Premature stitching, seam, or foam failure in the PU leather upholstery under ordinary use
• Defects in chrome plating or metal hardware that appear under normal use (excluding cosmetic wear)

All products must be used within their intended purpose (professional salon seating) and rated weight capacity as stated in the product listing for the warranty to apply.

4. What's Not Covered

• Normal wear and tear, including gradual fading, minor scuffing, or softening of upholstery over time
• Damage caused by misuse, abuse, accidents, or use beyond the product's rated weight capacity
• Repairs, disassembly, or modifications carried out by anyone other than RV Prime Care or an authorised technician
• Damage caused by harsh chemical cleaners, bleach, or abrasive materials (please refer to the care instructions on your product page)
• Water damage or prolonged direct sunlight exposure
• Damage occurring during self-transport, relocation, or shifting of the product after delivery
• Minor cosmetic variations in colour or grain that do not affect function
• Products for which proof of purchase cannot be provided

5. Warranty vs Our Return Policy

6. How to File a Warranty Claim

To raise a warranty claim, contact us at rv.interiors01@gmail.com or +91-8851579243 with your order number and a description of the issue. We will acknowledge your claim within 1–2 business days and guide you through the next steps.

7. Documents We'll Need

• Your order number and tax invoice (or the email/WhatsApp confirmation you received)
• Clear photographs or a short video of the defect
• A brief description of when and how the issue appeared

8. Claim Review Process

Our team reviews the photos/video and description you provide to confirm the issue falls within this warranty's coverage. In some cases, we may request additional photos, a short video call, or an on-site inspection by a technician before approving a claim, particularly for structural or hydraulic issues. We aim to complete this review within 3–5 business days of receiving all required information.

9. Repair, Replacement or Refund

Once a claim is approved, we will, at our discretion:

• Repair the product, either by sending replacement parts (such as a hydraulic pump or hardware) or arranging a technician visit, where practical for the specific issue; or
• Replace the product or the defective component, if repair is not feasible; or
• Refund the product's value on a pro-rata basis, in the rare case that neither repair nor replacement is possible.

Given the size and weight of our products, we prioritise sending parts or a technician over requiring you to ship the entire item back to us, wherever the nature of the defect allows for this.

10. Cost of Warranty Service

Parts and labour for approved warranty claims are provided free of charge within the 1-year warranty period. If an on-site technician visit is requested for a location outside our standard serviceable area, a reasonable travel charge may apply, which we will inform you of in advance.

11. Warranty is Non-Transferable

This warranty is extended to the original purchaser named on the order and tax invoice, and is not transferable to a subsequent owner if the product is resold or transferred.

12. Limitation of Liability

This warranty covers repair, replacement, or refund of the defective product or part only, as described above. It does not cover any indirect or consequential loss, including loss of business or income at your salon due to a product being under repair. This is in line with the limitation of liability set out in our Terms & Conditions, and does not affect any statutory rights you have under the Consumer Protection Act, 2019 that cannot be excluded by agreement.

13. Governing Law

This Warranty Policy is governed by the laws of India, and any disputes relating to it are subject to the exclusive jurisdiction of the competent courts at Delhi, India.

14. Contact Us

For any warranty claim or question, reach out to us: