Privacy Policy

1. Introduction

RV Prime Care ("RV Prime Care," "we," "us," or "our") is a brand operated by RV-Interiors, a proprietorship business owned by Mr. Arvind Kumar, engaged in the manufacture and sale of professional salon furniture including styling chairs, trolleys, tables, and mirrors, with its registered place of business in New Delhi, India.

This Privacy Policy applies to the website rvprimecare.in, and to any related ordering, communication, or customer-service interactions carried out through it (collectively, the "Website" or "Services"). It describes what personal data we collect from you, why we collect it, how we use and protect it, and the choices and rights available to you.

By accessing or using the Website, creating an account, or placing an order with us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described here. If you do not agree with any part of this policy, we request that you discontinue use of the Website.

2. Key Definitions

For clarity, and in line with the terminology used under the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the following terms carry the meanings below wherever they appear in this policy:

• "Personal Data" means any data about an individual who is identifiable by or in relation to such data.
• "Data Fiduciary" means RV Prime Care (RV-Interiors), who determines the purpose and means of processing your personal data.
• "Data Principal" means you, the individual to whom the personal data relates — our website visitor, customer, or account holder.
• "Processing" means any operation performed on personal data, including collection, storage, use, sharing, and deletion.
• "Consent" means the free, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a stated purpose.
• "Sensitive Personal Data or Information (SPDI)" has the meaning assigned to it under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and includes information such as financial information and passwords.

3. Information We Collect

We collect the following categories of information in connection with your use of the Website:

3.1 Information you provide directly

• Full name, billing and shipping address, email address, and phone number
• Account credentials (your password is stored in encrypted/hashed form and is never visible to us in plain text)
• Order details — products purchased, quantities, order value, and delivery instructions
• Correspondence you send us through the Contact Us form, email, or WhatsApp, including any details you choose to share about your salon, business, or bulk-order requirements
• GST registration number, business name, or other details, where you place an order as a registered business seeking a GST-compliant tax invoice

3.2 Information collected automatically

• IP address, browser type and version, device type, and operating system
• Pages viewed, time spent on the Website, referring website or search terms, and general navigation patterns
• Cookie identifiers and similar tracking data (see Section 6 below)

3.3 Information we do not collect

We do not collect or store your full debit/credit card number, CVV, or UPI PIN at any point. Payment processing is handled directly by our payment gateway partner in a PCI-DSS compliant environment, as explained in Section 7.

4. How We Collect Your Information

We collect information about you in three ways:

• Directly from you — when you create an account, place an order, subscribe to updates, fill in the Contact Us form, or communicate with us over email, phone, or WhatsApp.
• Automatically — through cookies and similar technologies as you browse the Website (see Section 6).
• From third parties — for example, a confirmation from our payment gateway that a transaction was successful, or a delivery status update from our logistics partner.

5. How We Use Your Information

We use the information we collect for the following purposes:

• To process, confirm, and fulfil your orders, including arranging shipping and generating GST-compliant tax invoices
• To communicate with you regarding order status, delivery updates, and after-sales support
• To respond to your questions, complaints, or bulk-order and salon fit-out enquiries
• To maintain, secure, and improve the functionality and performance of the Website
• To send promotional or marketing communications, but only where you have opted in, and always with an option to unsubscribe
• To detect, investigate, and prevent fraud, unauthorised transactions, and misuse of the Website
• To comply with applicable tax, accounting, consumer-protection, and other legal obligations in India

We do not use your personal data for any purpose that is incompatible with the purposes stated above without seeking fresh consent from you where required by law.

6. Cookies & Tracking Technologies

Cookies are small text files placed on your device that help a website function and help us understand how it is used. The Website uses the following categories of cookies:

When you first visit the Website, a cookie consent banner allows you to accept or manage non-essential cookies. You may also control or delete cookies at any time through your browser settings; please note that disabling essential cookies may affect the Website's checkout and account functionality.

7. Sharing & Disclosure of Your Information

We do not sell, rent, or trade your personal data to anyone. We share your information only with the following categories of recipients, and only to the extent necessary for them to perform their function:

• Payment gateway partners (such as Razorpay), to securely process online payments. These partners are independently regulated and PCI-DSS compliant, and do not share your full card details with us.
• Shipping and logistics partners, to deliver your order to the address you provide.
• Hosting and IT service providers (such as our web hosting provider), who store and secure Website data on our behalf under confidentiality obligations.
• Professional advisors, such as our accountant or legal counsel, where reasonably necessary.
• Government or regulatory authorities, where disclosure is required by applicable law, court order, or to protect our legal rights.

8. Data Storage, Security & Retention

We follow reasonable security practices and procedures as required under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, including:

• SSL/TLS encryption of data transmitted between your browser and our Website
• Access to customer data restricted to authorised personnel on a need-to-know basis
• Password fields stored in encrypted/hashed form only

We retain personal data only for as long as reasonably necessary to fulfil the purposes described in this policy, or as required to comply with applicable legal, tax, and accounting obligations (for example, GST-related records are retained for the statutory period prescribed under Indian tax law). While we take these precautions seriously, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights as a Data Principal

Under the Digital Personal Data Protection Act, 2023, you have the following rights in relation to your personal data, subject to the exceptions and conditions prescribed under law:

• Right to access a summary of the personal data we hold about you and how it is being processed
• Right to correction of inaccurate or incomplete personal data
• Right to erasure of your personal data, once it is no longer necessary for the purpose it was collected for, subject to our legal retention obligations
• Right to withdraw consent at any time for processing based on consent, without affecting the lawfulness of processing carried out before withdrawal
• Right to grievance redressal, as set out in Section 12 below
• Right to nominate another individual to exercise these rights on your behalf in the event of your death or incapacity

To exercise any of these rights, please write to us at the email address in Section 15. We will respond within a reasonable timeframe and in accordance with applicable law.

10. Children's Privacy

The Website is intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal data from a minor without appropriate consent, we will take steps to delete such information promptly.

11. Third-Party Links

The Website may contain links to third-party websites, such as our payment gateway or social media pages. This Privacy Policy applies only to rvprimecare.in. We are not responsible for the privacy practices or content of any third-party website, and we encourage you to review their respective privacy policies before sharing any information with them.

12. Grievance Redressal

In accordance with the Information Technology Act, 2000, the rules made thereunder, and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are provided below. If you have any concerns, complaints, or grievances regarding the processing of your personal data, please reach out using the details below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Continued use of the Website after any changes constitutes your acceptance of the revised policy.

14. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Subject to applicable law, any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the competent courts at Delhi, India.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: